|
Master the Art of Managing Difficult People
and Restoring Team Harmony!
Every workplace has its challenges—disruptive employees, communication breakdowns, or unspoken tension that undermines teamwork.
This results-driven and high-value session on Managing Difficult Employees and Workplace Conflict equips you with proven strategies to transform difficult situations into constructive outcomes.
Learn how to identify root causes of behavior problems, address them effectively, and develop improvement plans that actually work. Discover conflict resolution frameworks you can apply immediately to rebuild cooperation and respect within your team.
Don’t let workplace challenges derail your team’s performance—learn how to lead with balance, accountability, and compassion. Effective conflict management begins with confident, equipped leaders like you.
|
MasterClass 3.0
Managing Difficult Employees
and Workplace Conflict:
Strategies for Constructive Resolution and Performance Improvement
|
|
|
|
|
|
|
Wednesday, February 11, 2026
01:00 PM – 05:00 PM PHT
|
|
|
|
|
|
|
LEARNING INVESTMENT
Regular Rate: ₱ 3,998 + VAT / Participant
Reserve Your Spot NOW and SAVE Php. 2,000
Bayanihan Rate: ₱ 1,998 + VAT / Participant
(Pay on or before January 22, 2026)
LEARNING INVESTMENT INCLUDES:
Enjoy a “Fun-filled” e-learning experience, complete with online session materials
and e-certificate of attendance after online course completion.
|
|
|
|
|
|
|
PAYMENT METHOD
- Paypal / Gcash / Paymaya
- Credit Cards / Debit Cards
- Bank Transfer / Electronic Funds / Telegraphic Transfer
- Direct Bank Deposit: Cash and Cheque
Click here for the PAYMENT GUIDELINES
|
|
|
|
|
|
|
REGISTER ONLINE
WWW.ARIVA.COM.PH
REGISTER NOW! CALL US!
8832-9901 | 8835-9354
(Globe/Viber) 0917-3257870
(Smart) 0919-6142598
(WhatsApp) 0917-3267870
|
|
|
|
|
|
|
Webinar Description:
Every organization, no matter how strong its culture, encounters challenging employee behaviors and workplace conflicts that can disrupt productivity, morale, and team dynamics. Left unaddressed, these issues can escalate—draining time, energy, and resources. Effective leaders and HR professionals must therefore master the art of managing difficult employees and turning conflict into an opportunity for growth and performance enhancement.
This highly practical and insightful MasterClass, equips participants with proven tools and strategies to handle difficult personalities, defuse tension, and foster a culture of open communication and accountability. Participants will learn how to identify the root causes of behavioral and performance issues, address them constructively, and create actionable improvement plans that align individual performance with organizational goals.
Through real-world examples, expert guidance, and scenario-based learning, this session provides a step-by-step framework for managing conflict with professionalism and empathy—transforming potentially destructive situations into moments of collaboration and learning.
Whether you’re a team leader, HR professional, supervisor, or manager, this session will empower you to approach workplace challenges with confidence, consistency, and fairness—ensuring that performance and engagement thrive even in the face of conflict.
|
|
|
|
|
|
|
Webinar Objectives:
The specific objectives of this unique fun-filled learning experience are as follows:
-
Identify and understand the root causes of difficult employee behaviors and workplace conflicts, including personality clashes, communication breakdowns, and organizational stressors;
-
Recognize different conflict styles and learn how to adapt leadership approaches to effectively manage each type of workplace tension;
-
Apply structured frameworks and communication techniques to address performance and behavioral issues constructively;
-
Develop fair and actionable performance improvement plans (PIPs) that promote accountability, motivation, and behavioral change;
-
Enhance emotional intelligence and empathy in handling challenging employee interactions to maintain professionalism and respect;
-
Foster a positive and collaborative work culture by implementing proactive conflict prevention and resolution strategies; and
-
Strengthen managerial confidence and leadership presence in resolving sensitive workplace issues with tact, fairness, and consistency.
|
|
|
|
|
|
|
Key benefits from attending this MasterClass:
In this learning session, your participants and organization will be able to:
-
Gain practical tools and techniques to confidently manage difficult employees without escalating conflict or compromising team morale;
-
Improve communication and coaching skills that promote understanding, trust, and cooperation among team members;
-
Enhance leadership effectiveness by learning how to turn conflict into an opportunity for performance growth and team alignment;
-
Reduce workplace stress and turnover by fostering a more positive and psychologically safe work environment;
-
Build stronger team dynamics through improved conflict management and problem-solving capabilities;
-
Boost organizational productivity and efficiency by addressing performance and behavioral issues early and effectively. and
-
Strengthen HR and leadership credibility in handling sensitive employee relations matters professionally and ethically.
|
|
|
|
|
|
|
Webinar Outline:
Session 01: Understanding Difficult Employees and Workplace Conflict
A. Common Types of Difficult Employees
-
The Negative Thinker or Complainer
-
The Underperformer or Passive Employee
-
The Aggressive or Confrontational Employee
-
The Resistant-to-Change Employee
-
The “Know-it-All” or Non-Team Player
B. Root Causes of Difficult Behavior
-
Personal stressors and unmet needs
-
Poor communication and unclear expectations
-
Leadership or cultural gaps in the organization
-
Mismatch between job role and employee capability
C. Recognizing Early Warning Signs
-
Behavioral red flags and subtle cues
-
The importance of timely intervention
Session 02: Conflict Dynamics in the Workplace
A. The Nature of Workplace Conflict
-
Constructive vs. destructive conflict
-
Common triggers and escalation patterns
B. Conflict Management Styles
-
Competing, Avoiding, Accommodating, Compromising, and Collaborating
-
Assessing your dominant style and its impact on team relationships
C. The Role of Emotional Intelligence (EQ)
-
Managing your emotions under pressure
-
Reading and responding to others with empathy and balance
Session 03: Constructive Communication and Resolution Strategies
A. Communication Frameworks for Conflict Resolution
-
The “DESC” model (Describe, Express, Specify, Consequences)
-
The “I” Message technique for feedback and confrontation
-
Active listening and reframing techniques
B. Conducting Difficult Conversations
-
Preparing for sensitive discussions
-
Maintaining objectivity and professionalism
-
Focusing on behavior and outcomes, not personalities
C. Mediation and Neutral Facilitation
-
When and how to involve a third party (e.g., HR or a supervisor)
-
Creating a win-win environment for dialogue
Session 04: Managing Performance and Behavioral Issues
A. Diagnosing Performance Problems
-
Differentiating between skill, will, and environmental issues
-
Gathering facts and documenting observations
B. Implementing Performance Improvement Plans (PIPs)
-
Setting clear expectations and measurable goals
-
Providing coaching and feedback for behavioral change
-
Monitoring progress and following up consistently
C. Reinforcing Positive Behavior
-
Using recognition and accountability to sustain improvement
-
Building trust and encouraging self-awareness among employees
Session 05: Building a Culture of Respect and Collaboration
A. Preventing Conflict Before It Starts
-
Encouraging open communication and feedback loops
-
Promoting shared values, diversity, and inclusion
-
Training leaders to manage tension proactively
B. Role of HR and Leadership in Sustaining Positive Culture
-
Policy consistency, fairness, and transparency
-
Creating a psychologically safe work environment
Session 06: Action Planning and Wrap-Up
A. Key Takeaways and Reflection
-
Summary of tools and strategies learned
-
Self-assessment: “What will I do differently starting tomorrow?”
B. Q&A and Closing Remarks
-
Addressing participant questions and real-life scenarios
-
Encouraging continued learning and practice of conflict management skills
|
|
|
|
|
|
|
Who Should Attend?
This MasterClass is ideal for professionals who manage, coach, or support people in the workplace and are responsible for fostering a positive, high-performing environment. It is highly recommended for:
-
Team Leaders, Supervisors, and Line Managers – who directly handle employee performance, team dynamics, and day-to-day workplace challenges.
|
|
|
|
|
|
|
-
Department Heads and Senior Managers – seeking to strengthen leadership effectiveness in handling difficult conversations and resolving internal conflicts.
|
|
|
|
|
|
|
-
HR Managers, HR Business Partners, and Employee Relations Practitioners – who guide leaders in managing behavioral issues, enforcing fair policies, and ensuring compliance with company standards.
|
|
|
|
|
|
|
-
Organizational Development and Training Professionals – who design interventions to promote collaboration, accountability, and workplace harmony.
|
|
|
|
|
|
|
-
Business Owners and Entrepreneurs – who want to build a culture of professionalism, trust, and performance within their organizations.
|
|
|
|
|
|
|
-
Anyone in a Leadership or People Management Role – who wants to enhance their confidence and competence in addressing difficult employee situations constructively and maintaining a respectful, productive workplace.
|
|
|
|
|
|
|
Claiming eCertificates
An eCertificate of Attendance will be awarded to participants who successfully completed the entire Virtual MasterClass.
Survey Online Questionnaire will be emailed after the e-Learning Event for participants to give feedback.
An eCertificate of Achievement will be emailed to the registered email address of the participants upon completion of the online Feedback Form.
Please ensure email address provided during registration is accurate or eCertificates may not be received.
Online Certificates will be available 3 to 5 working days after the e-Learning Event.
|
|
|
|
|
|
|
GENEROUS PARTNERS AND SPONSORS
|
|
|
|
|
|
|
FOR MORE INFORMATION,
EARLY REGISTRATION AND
SPONSORSHIP OPPORTUNITIES,
CALL US TODAY!
ARIVA Academy Philippines, Inc.
8832-9901 | 8835-9354
(GLOBE/VIBER) 0917-3257870
(SMART) 0919-6142598
(WhatsApp) 0917-3267870
Email: SuccessSeminars@Ariva.com.ph
REGISTER ONLINE
WWW.ARIVA.COM.PH
|
|
|
|
|
|
|
Stay on top of our insights and updates!
|
|
|
|
|
|
|
|
|
|
ARIVA! Academy Philippines, Inc.
Betterliving Subdivision Brgy. Don Bosco, Parañaque City, 1711
|
Telephone: +632.8832-9901 | +632.8835-9354
Mobile: +63.917-325-7870
|
|
|
|
|
|
