Smarter Service: Critical Thinking for Better Customer Service Experience


MasterClass 3.0

Smarter Service

Critical Thinking for Better

Customer Service Experience



Howell V. Mabalot

Success Coach & Employee Engagement Expert

Sought-After Motivational & Inspirational Speaker

Partner Speaker, ARIVA Speakers Bureau


Wednesday, May 19, 2021

2:00 PM – 5:00 PM PHT


LEARNING INVESTMENT


Regular Rate: ₱ 3,299 + VAT / Participant

 

Reserve Your Spot NOW and SAVE Php. 2,000


Bayanihan Rate: ₱ 1,299 + VAT / Participant

(Pay on or before April 19, 2021)

 


LEARNING INVESTMENT INCLUDES:


Enjoy a “Fun-filled” e-Learning experience, complete with online session materials

and e-certificate of attendance after online course completion.


REGISTER NOW! CALL US!

8832-9901 | 8835-9354

(Globe/Viber) 0917-3257870

(Smart) 0919-6142598

PAYMENT METHOD

  • Paypal / Gcash / Paymaya
  • Credit Cards / Debit Cards 
  • Bank Transfer / Electronic Funds / Telegraphic Transfer
  • Direct Bank Deposit: Cash and Cheque 

Click here for the PAYMENT GUIDELINES

Webinar Description:


Critical thinking is important in anticipating future challenges a company may face in the area of giving customers delightful experience, preparing creative solutions, analysis of trends, the socio-political environment and our own beliefs and moral inclinations. Developing some of the most important critical thinking skills and applying those strategies to understanding current trends and issues in the market, belief systems and ethical positions will be crucial to the sustainable success of one’s organization in anticipating and ensuring that customer needs and wants are addressed way ahead of your competitors.



Webinar Objectives:


The specific objectives of this unique fun-filled online learning experience are:

  • Develop a functional ability to reason well, and to improve your analytical skills and instincts as a customer service provider and a problem solver
  • Understand the essential principles involved in the theory and practice of reasoned decision making when faced with difficult situations while addressing customer demands
  • Improve your decision-making capabilities through critical thinking, structured reasoning, and creative problem analysis
  • Develop skills to identify and choose the best option among multiple proposed alternatives in addressing customer needs and wants

Key benefits from attending this webinar:


In this session, your participants and organization will be able to: 

  • Learn ways on how to be imaginative, reasoned, and defensible in ensuring superb customer service experience
  • Learn the structured way to approach and analyze problems, clarify customer objections and issues, with a view toward optimum outcomes.
  • Understand how to avoid making poor decisions when faced with the dilemma of price versus quality.

Who Should Attend?


This session is suitable to a wide range of professionals but will greatly benefit:



Individuals at any level of an organization who want to apply creativity and critical-thinking skills to their decision-making process in ensuring customer delight and superb customer experience.

Webinar Outline:



Session 1: Natural Barriers to Sound Reasoning

  • Emotional State, Mindset and Narrow Focus


Session 2: Critical Thinking Among Frontliners

  • Developing as a Critical Thinker and Problem Solver


Session 3: The Structure of Reasoning as a Customer Service Provider

  • Purpose, Data, Facts, Experiences and Questions


Session 4: Problem Analysis and Decision Making – Best Practices

  • Imposing Creativity and Structuring the Selection Process


Session 5: Analytical Decision-Making Techniques

  • Sequencing, Time Lines, and Matrixes 


Claiming eCertificates


An eCertificate of Attendance will be awarded to participants who successfully completed the entire Virtual MasterClass.


Survey Online Questionnaire will be emailed after the e-Learning Event for participants to give feedback.


An eCertificate of Achievement will be emailed to the registered email address of the participants upon completion of the online Feedback Form.


Please ensure email address provided during registration is accurate or eCertificates may not be received.


Online Certificates will be available 3-5 days after the e-Learning Event.


GENEROUS PARTNERS AND SPONSORS

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SALARYJET
ILAHUI
BOSSJOB
KITTLESON & CARPO LOGO
SERT TECHNOLOGY LOGO
ENCHANTED KINGDOM LOGO
PHINMA PROPERTY LOGO
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FOR MORE INFORMATION,

EARLY REGISTRATION AND

SPONSORSHIP OPPORTUNITIES, 


CALL US TODAY!


ARIVA Academy Philippines, Inc.


8832-9901 | 8835-9354


(GLOBE/VIBER) 0917-3257870


(SMART) 0919-6142598



Email: SuccessSeminars@Ariva.com.ph



R E G I S T E R O N L I N E:


www.Ariva.com.ph


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