Smarter Service: Critical Thinking for Better Customer Service Experience

MasterClass 3.0

Smarter Service

Critical Thinking for Better

Customer Service Experience

Howell V. Mabalot

Success Coach & Employee Engagement Expert

Sought-After Motivational & Inspirational Speaker

Partner Speaker, ARIVA Speakers Bureau

Wednesday, May 19, 2021

2:00 PM – 5:00 PM PHT

LEARNING INVESTMENT

Regular Rate: ₱ 3,299 + VAT / Participant

Reserve Your Spot NOW and SAVE Php. 2,000

Bayanihan Rate: ₱ 1,299 + VAT / Participant

(Pay on or before April 19, 2021)

LEARNING INVESTMENT INCLUDES:

Enjoy a “Fun-filled” e-Learning experience, complete with online session materials

and e-certificate of attendance after online course completion.

BUY TICKET

REGISTER NOW! CALL US!

8832-9901 | 8835-9354

(Globe/Viber) 0917-3257870

(Smart) 0919-6142598

PAYMENT METHOD

Paypal / Gcash / Paymaya
Credit Cards / Debit Cards
Bank Transfer / Electronic Funds / Telegraphic Transfer
Direct Bank Deposit: Cash and Cheque

Click here for the PAYMENT GUIDELINES

Webinar Description:

Critical thinking is important in anticipating future challenges a company may face in the area of giving customers delightful experience, preparing creative solutions, analysis of trends, the socio-political environment and our own beliefs and moral inclinations. Developing some of the most important critical thinking skills and applying those strategies to understanding current trends and issues in the market, belief systems and ethical positions will be crucial to the sustainable success of one’s organization in anticipating and ensuring that customer needs and wants are addressed way ahead of your competitors.

Webinar Objectives:

The specific objectives of this unique fun-filled online learning experience are:

Develop a functional ability to reason well, and to improve your analytical skills and instincts as a customer service provider and a problem solver
Understand the essential principles involved in the theory and practice of reasoned decision making when faced with difficult situations while addressing customer demands
Improve your decision-making capabilities through critical thinking, structured reasoning, and creative problem analysis
Develop skills to identify and choose the best option among multiple proposed alternatives in addressing customer needs and wants

Key benefits from attending this webinar:

In this session, your participants and organization will be able to:

Learn ways on how to be imaginative, reasoned, and defensible in ensuring superb customer service experience
Learn the structured way to approach and analyze problems, clarify customer objections and issues, with a view toward optimum outcomes.
Understand how to avoid making poor decisions when faced with the dilemma of price versus quality.

Who Should Attend?

This session is suitable to a wide range of professionals but will greatly benefit:

Individuals at any level of an organization who want to apply creativity and critical-thinking skills to their decision-making process in ensuring customer delight and superb customer experience.