Developing Core Skills for Administrative Professionals and Secretaries

Have you recently been promoted to a

new position as a manager or supervisor?

Moving into a position of authority means meeting new challenges,

taking on new responsibilities and mastering new skills. It also puts you

in line for greater rewards at work — including positive recognition from peers and higher-ups, increased job satisfaction and better benefits.

That’s all well and good, but as a new supervisor, you may feel

overwhelmed by all your new responsibilities, anxious about the transition and stressed out about moving from “coworker” to “boss.”

Sign up for this fun and fast-paced online session and you’ll learn

to successfully navigate the world of management, while avoiding pitfalls and capitalizing on your strengths. Designed with you in mind, this webinar contains all the information you need to make the jump from staff member

to a new supervisor smooth and effective.

MasterClass 3.0


Navigating the Transition from

Staff Member to Supervisor

Joselito “Jet” G. Nera

HR and OD Consultant

Chairman of the Board of Trustees, 2015-2016,

Philippine Society for Training and Development (PSTD)

2008, President, Philippine Society for Training and Development (PSTD)

Partner Speaker, ARIVA Speakers Bureau

Friday, May 21, 2021

PART 1: 10:00 AM – 12:00 NN PHT


8832-9901 | 8835-9354

(Globe/Viber) 0917-3257870

(Smart) 0919-6142598

Webinar Description:

Elevate your skills to a higher level of performance!

Transitioning from a staff position to a management position involves a major change in how you function as an employee. As a staffer, your job is to please your supervisor. When you become a supervisor, your job is to lead your staff in a way that serves to expand and promote the company’s interests. Whether you are making the transition through an internal promotion at your company or through starting a new job at a different company, it helps to understand the dynamics of the transition.

This new supervisor online training specifically designed to address the needs of anyone who is new to managing others. What you learn in this webinar will arm you with a powerful new set of skills, strategies and techniques for dealing with the issues you will encounter as you take on your new position and move forward in your career.

In this high-impact webinar, our Subject Matter Expert will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.

Webinar Objectives:

The specific objectives of this unique fun-filled learning experience are:

  • Understand and embrace our new role as a Supervisor;
  • Manage personal and organizational barriers to leadership transitions;
  • Recognize and effectively perform fundamental imperatives of leadership transitions;
  • Identify the greatest challenges for the new Supervisors; and
  • Let go of the “rank-and-file” mindset.

Key learning points of this webinar:

  • Create a new game plan for growth
  • Let go of your former role and establish your credibility
  • Adjust your behavioral style to give yourself a winning edge
  • Control your emotions and think strategically when dealing with conflicts
  • Setting yourself up for success
  • Making a change and letting go of your old role
  • Meeting the expectations of key stakeholders, including your boss, direct reports, senior management and former peers
  • Flexing your personal style to build more effective relationships
  • Setting up goals to get you to the next level of performance
  • Delivering supportive and corrective feedback to your employees
  • Managing conflict and disagreement with greater ease
  • Turning conflicts into positive change
  • Applying techniques to diffuse conflicts
  • Managing and protecting your time
  • Identifying three high-impact action items for immediate attention back at work

Key benefits from attending this webinar:

In this online learning session, your participants and your organization will be able to:

  • How to communicate more effectively as a new supervisor;
  • When to be flexible, and when to stand firm;
  • How to avoid the most common mistakes of new supervisors;
  • Five steps for building trust and gaining respect;
  • How to develop your own personal management style;
  • How to manage former co-workers the right way;
  • Strategies for motivating others to achieve results;
  • The truth about discipline — how to handle uncomfortable situations;
  • How to resolve conflicts to keep everyone satisfied;
  • What every new supervisor and manager should know about hiring and firing; and
  • And much, much more!

Who should attend?

This online session is suitable to a wide range of professionals but will greatly benefit:

Newly promoted supervisors with less than one year of experience in this position; process and production supervisors who want to enhance their effectiveness through supervisor training.

Webinar Outline:

Session 1: The Major Leap From Staff to Supervisor 

  • Building a culture that embraces change
  • Setting clear (SMART) goals and expectations
  • Show connections between individual deliverables, team goals and company vision
  • Calmness and optimism in the face of uncertainty
  • Keeping themselves and their subordinates focused on the top two or three customer-driven priorities


Session 2: Embracing The New Role of “Organizing”

  • Hire, promote and reward high performers
  • Take action on those who don’t fit and/or are consistently not performing
  • Establish critical measures of success
  • Reward and/or recognize success


Session 3: Leading with New Skills and Poise

  • Establishing your authority without appearing “bossy”
  • Managing your time and priorities effectively
  • Keeping your cool when things go haywire
  • Conflict resolution that will leave all parties satisfied


Session 4: Communicating for Maximum Effect

  • Supervisor talk: The keys to successful communication
  • Gathering and giving effective feedback
  • Communicating up and down the job ladder
  • Nonverbal communication and how to ensure you’re sending the message you intended
  • Resolving communication barriers and problems

Session 5: Dealing with Former Peers

  • Simple strategies to deal with ill will from your promotion
  • Using personal relationships for your gain: A how-to
  • Managing friends and close associates
  • Dealing with criticism from your team
  • Encouraging frank discussion with your former peers
  • Disciplining problem employees
  • The right way to manage employees who are older than you

Session 6: Expert Motivation Techniques

  • Giving feedback the right way, without hurting feelings
  • Vital listening skills that will make your job easier
  • Setting a good example to get the most from your team
  • Identifying and motivating chronic underachievers
  • Using the right motivational technique for each situation



Session 7: Master Management Problem Solving

  • Common management problems and their causes
  • Identifying issues before they arise
  • Determining the impact of solutions on your team
  • Strategies for making tough and unpopular decisions
  • Keeping your cool when dealing with problems


Session 8: Planning for Action

  • Develop a Personal Action Plan for Continuing Supervisory Development
Effective Virtual Delegation & Supervision Skills for Remote Team Leaders

Do you feel stressed and overloaded? Or that your career seems stalled?

If so, then you may need to brush up your delegation skills!

Delegation is an essential leadership skill, and delegating to a virtual workforce is especially challenging.

As a Supervisor and Team Leader, delegating tasks and responsibility to remote team members, you need to build a culture and support structure to facilitate the most effective communication. Encourage clarity. Test people’s understanding of what is needed, to avoid any misunderstandings that could cost time and therefore money during the project.

To get more insights and strategies on how to delegate and supervise a remote team successfully, we recommend you to sign up for this webinar!

MasterClass 3.0

Effective Virtual Delegation &

Supervision Skills for Remote Team Leaders:

How to Effectively Delegate Work to Your Remote Team

Joselito “Jet” G. Nera

HR and OD Consultant

Chairman of the Board of Trustees, 2015-2016,

Philippine Society for Training and Development (PSTD)

2008, President, Philippine Society for Training and Development (PSTD)

Partner Speaker, ARIVA Speakers Bureau

Friday, May 21, 2021

PART 2: 2:00 PM – 5:00 PM PHT


8832-9901 | 8835-9354

(Globe/Viber) 0917-3257870

(Smart) 0919-6142598

Webinar Description:

As a Supervisor or a Team Leader with remote workers and remote team members, you might wonder about the viability of delegating tasks and therefore some of your authority and responsibility to professionals in other countries and time zones, especially if they’re freelancers or contractors. 

Supervisors have some tasks that they need to do, but their primary job is to make sure that others are doing what they have been assigned to accomplish the mission and goals of the organization. Effective Team Leaders know what responsibilities to delegate to allow themselves time to plan, to collaborate with others in the organization, and to monitor the performance of their virtual workforce, making sure to give them adequate feedback and development opportunities.

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization.

Delegation is often one of the hardest skills for a Team Leader to master. However, the skill can be learned. This webinar will explore many of the facets of delegation, including when to delegate and whom to delegate to. We will also go through the delegation process step by step and learn about techniques to overcome problems. In this online session, we look at some strategies that can help remote Supervisors and Team Leaders delegate among remote and virtual employees and teams.

This fast-paced, half-day online learning session gives you real-world practice in delegation strategies that will reduce your stress level, empower your staff and build morale. Put this delegation skills training to work for you to pinpoint the right task, the right time and the right person to help you maximize productivity for you and your team.

Webinar Objectives:

The specific objectives of this unique fun-filled learning experience are:

  • Clearly identify how delegation fits into your job and how it can make you more successful;
  • Recognize barriers to successful delegation;
  • Identify different ways of delegating tasks;
  • Choose the right person for the right task;
  • Give better instructions for better delegation results;
  • Recognize common delegation pitfalls and how to avoid them;
  • Use questions to generate buy-in, coach, and confirm understanding;
  • Monitor delegation results;
  • Give effective feedback; and
  • Help participants understand how they will benefit from improving their abilities to give tasks to others. 

Key learning points of this webinar:

  • The role Supervisors and Team Leaders play in task delegation;
  • The process of effective delegation;
  • Provide a model for effective delegation;
  • Exhibit greater competence and confidence in assigning work and responsibilities;
  • Guidelines for monitoring and controlling delegated tasks;
  • Foster greater teamwork, cooperation, and collaboration through clear delineation of roles and authority;
  • Prevent miscommunication when setting tasks and expectations;
  • Influence peers and team members to share your responsibilities;
  • Risks associated with delegation and how to plan for and effectively deal with them; and
  • Empower and motivate staff to handle more difficult assignments.

Key Benefits from Attending this Webinar:

In this webinar, your participants and your organization will be able to:

  • Discover how delegation frees your time so you can focus on moving towards your most important goals;
  • Overcome common obstacles such as feeling that “If you want something done right you have to do it yourself”;
  • Learn not only how delegation is great for you but also helps develop others and positively impacts the organization;
  • See that delegation is essential for Supervisors and Team Leaders but also critical for individual contributors; and
  • Apply the specific lessons on delegating to different people such as subordinates, peers, team members, vendor/partners, virtual assistants…even your boss.

Who should attend?

This online session is suitable to a wide range of professionals but will greatly benefit:

Supervisors, Team Leaders, and Project Managers who have direct reports or who work in a team environment.

Webinar Outline:

Session 1: Advantages of Delegation

Identifying the advantages to the company, the manager and the individual of effective delegation

Session 2: Barriers to Delegation

Identifying the barriers to delegation and how they can be overcome

Session 3: Delegating Appropriate Tasks

Exploring the criteria to identify tasks suitable and appropriate for delegation

Session 4: Empowerment and Responsibility

Understanding the value of empowerment, and identifying what encourages people to perform well and take personal responsibility

Session 5: Delegation Process

Utilizing and practicing an effective delegation process to ensure a consistent and fair approach

Session 6: Expectation Management

Managing expectations of all involved through effective communication and negotiation

Session 7: Dealing with Resistance and Objections

Identifying key objections and resolving anticipated resistance

Session 8: Supervision

Exploring how to review and manage progress appropriately to the situation and to the individual

Session 9: Delegation Dilemmas

Considering a range of common delegation dilemmas and planning ways of dealing with them effectively

Session 10: Action Planning

Identifying continuing personal development needs and extending learning into the workplace. 



Regular Rate: P 3,998 + VAT / Participant


Reserve Your Spot NOW and SAVE Php. 2,000

Bayanihan Rate: ₱ 1,998 + VAT / Participant

(Pay on or before April 21, 2021)



Enjoy a “Fun-filled” e-Learning experience, complete with online session materials

and e-certificate of attendance after online course completion.



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Click here for the PAYMENT GUIDELINES

Claiming eCertificates

An eCertificate of Attendance will be awarded to participants who successfully completed the entire Virtual MasterClass.

Survey Online Questionnaire will be emailed after the e-Learning Event for participants to give feedback.

An eCertificate of Achievement will be emailed to the registered email address of the participants upon completion of the online Feedback Form.

Please ensure email address provided during registration is accurate or eCertificates may not be received.

Online Certificates will be available 3-5 days after the e-Learning Event.







ARIVA Academy Philippines, Inc.

8832-9901 | 8835-9354

(GLOBE/VIBER) 0917-3257870

(SMART) 0919-6142598


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