Session 1: Understanding the Challenging Business of Credit and Receivables
(a walkthrough to strengthen the self-grounding of the business cycle of credit and receivables).
Session 2: Checkback on Your Current Collection Styles and Practices: is it Conventional in Approach?
(a reflection activity to identify why current collection practices might not be as effective)
Session 3: Defining Qualities/Traits Needed for a Results-Driven Collection Assistant/Coordinator and Collector
(session that identifies what is needed for a collection person/specialist to be efficient)
Session 4: Developing a Innovative Collection Program – What Does it Take?
(covers the guidelines towards innovative approaches)
Session 5: Creating More Innovative Credit Approval Advises
(the start of innovation process, how to heighten the occasion)
Session 6: Creating More Innovative Collection Reminder Letter
(a review of how to make letters more innovative in style)
Session 7: Creating More Innovative Collection Calls
(enhancing the telephone calling exchange to be more innovative)
Session 8: Creating More Innovative Collection Engagements in the Field
(building more innovation in the various contacts with creditors)
Session 9: Creating More Innovative Follow-Ups in Collections
(building the follow-thru of collections to ensure completion of the innovation approach)