Strengthening Communication Skills: Assertiveness in the New Normal


Being assertive: Reduce stress, communicate better!


Assertiveness can help you control stress and anger and improve coping skills. Recognize and learn assertive behavior and communication.


We all want to feel acknowledged and empowered at work, but most people feel ineffective and vulnerable. Most people struggle to communicate with clarity and confidence and often end up reacting instead of acting.


When you’re assertive you ask for what you need and talk honestly about what you want. Of course, it’s not just what you say, but how you say it that’s important. Assertive communication is direct and respectful. But if you communicate in a way that’s too passive or too aggressive, your message may get lost in the reactions of others.



This pandemic upended our work dynamics that’s why it is essential for employees to improve and strengthen the way they communicate in the workplace whether virtually or in person . This online session aims to help participants communicate effectively in the New Normal.


MasterClass 3.0



Strengthening Communication Skills

Assertiveness in the New Normal


Wednesday, September 22, 2021

09:00 AM – 12:00 NN PHT



LEARNING INVESTMENT


Regular Rate: ₱ 3,299 + VAT / Participant

 

Reserve Your Spot NOW and SAVE Php. 2,000


Bayanihan Rate: ₱ 1,299 + VAT / Participant

(Pay on or before July 23, 2021)

 


LEARNING INVESTMENT INCLUDES:


Enjoy a “Fun-filled” e-Learning experience, complete with online session materials

and e-certificate of attendance after online course completion.


PAYMENT METHOD

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  • Direct Bank Deposit: Cash and Cheque 

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Webinar Description:


During this pandemic, now more than ever, Assertiveness Communication is an important skill to master since there’s more collaboration, virtual meetings and increase communication exchanges happening not only in the workplace but also in our personal life.


This is the reason why bringing your views, suggestions, and brilliant ideas to the table will make a huge difference in leveling up your organization during a crisis such as what we are experiencing now. However, at times, what happens is that we hold back and keep the message we want to impart to ourselves because of shyness, fear, and focused on what other people will say.


It’s time to eliminate this mindset and strengthen our assertiveness skills. Remember that being assertive shows that you respect yourself. That you’re willing to stand up for your interests and express your thoughts and feelings. It also demonstrates that you’re aware of the rights of others and are willing to work on resolving conflicts. However, your ability to assertively communicate changes especially when you are intimidated by the position, tenure, and expertise of the people you are working with.


Communicating Assertively is not just what you say — your message — but also how you say it that’s important. Assertive communication is direct and respectful. Being assertive gives you the best chance of successfully delivering your message. If you communicate in a way that’s too passive or too aggressive, your message may get lost because people are too busy reacting to your delivery.


This is easier said than done that’s why in this webinar workshop, you will be able to hone and develop one of the most important skills in today’s new normal which is the assertiveness skill.



Webinar Objectives:



The specific objectives of this unique fun-filled e-learning experience are the following:

  • COMPLETELY UNDERSTAND the concept of Assertiveness.;
  • DETERMINE one’s tendencies when dealing with conflict situations.;
  • DIFFERENTIATE assertiveness principles.’
  • DETERMINE body language cues that contribute to being assertive.;
  • UNDERSTAND how Filipinos communicate.;
  • HANDLE objections Assertively. and
  • HANDLE conflicts Assertively.

Key benefits from attending this webinar:


In this webinar your organization will be able to:

  • Practice assertiveness that leads to respect, dignity, and needs of people being met and ultimately higher performance.;
  • Have conversations in the truth that will create an energize and high-performing workplace; and
  • Enable its people to communicate positively and increase their influencing power.


In this webinar your participants will be able to:

  • BE more confident, positive and cooperative in their approach to others, and improve their ability to influence.;
  • INCREASE their confidence and self-esteem.;
  • MANAGE colleagues and friends effectively and empathetically.;
  • DEVELOP an assertive language, body language, and an assertive vocal image.;
  • LEARN to recognize your self-talk, challenge and change the internal dialogue.;
  • UNDERSTAND the basics of communication.;
  • ASSERTIVELY handle objections.; and
  • ASSERTIVELY handle conflict.



Webinar Outline:


Session 1: Assertiveness

  • What does it mean?
  • Why communication assertiveness in the New Normal?
  • How Assertive are you?
  • What Assertiveness IS and IS not
  • Principles of assertiveness


Session 2: Types of Assertiveness Behavior

  • Basic Assertion
  • Contextual Assertiveness
  • Empathic Assertiveness
  • Escalating Assertiveness
  • Repeated Assertiveness


Session 3: Identifying and Breaking Down Barriers to Assertiveness

  • Fear of Conflict
  • Culture
  • Negative Image
  •  Lack of Communication proficiency/Skill


Session 4: Communication Assertiveness Essentials

  • Dynamics of Communication
  • 6 C’s in Effective Communication
  • Objectives when communicating
  • 3 elements of Interpersonal Communication
  • Elements of Body Language


Session 5: Managing Conflict Situations, Communicating Assertively for Win-Win Outcomes and Handling Objections Effectively

  • How conflict starts and continues
  • How we behave with or without conflict
  • 6 levels of Mitigating Speech


Session 6: Framework that Works

  • To use when you want to propose an Idea
  • To use when you want to express your need
  • To use when you want to express how their behavior affects you



Claiming eCertificates


An eCertificate of Attendance will be awarded to participants who successfully completed the entire Virtual MasterClass.


Survey Online Questionnaire will be emailed after the e-Learning Event for participants to give feedback.


An eCertificate of Achievement will be emailed to the registered email address of the participants upon completion of the online Feedback Form.


Please ensure email address provided during registration is accurate or eCertificates may not be received.


Online Certificates will be available 3-5 days after the e-Learning Event.


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(SMART) 0919-6142598



Email: SuccessSeminars@Ariva.com.ph



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