Strengthening Communication Assertiveness in the New Normal



Strengthening Communication

Assertiveness in the New Normal


Speaker: Suzette Siapno

Management Consultant

Partner Speaker and Consultant, ARIVA Speakers Bureau


Friday, October 23, 2020

2:30 PM – 5:00 PM PHT

LEARNING INVESTMENT


Introductory Ticket Price: ₱ 3,299 + VAT / Participant

 

Reserve Your Spot NOW and SAVE Php. 2,000


(Pay on or before October 07, 2020)




Bayanihan Rate: ₱ 1,299 + VAT / Participant

 


LEARNING INVESTMENT INCLUDES:


Enjoy a “Fun-filled” e-Learning experience, complete with online session materials

and e-certificate of attendance after online course completion.


PAYMENT METHOD

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  • Credit Cards / Debit Cards 
  • Bank Transfer / Electronic Funds / Telegraphic Transfer
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Webinar Description:


During this pandemic, now more than ever, Assertiveness Communication is an important skill to master since there’s more collaboration, virtual meetings and increase communication exchanges happening not only in the workplace but also in our personal life.


This is the reason why bringing your views, suggestions, and brilliant ideas to the table will make a huge difference in leveling up your organization during a crisis such as what we are experiencing now. , However, at times, what happens is that we hold back and keep the message we want to impart to ourselves because of shyness, fear, and focused on what other people will say.


It’s time to eliminate this mindset and strengthen our assertiveness skills. Remember that being assertive shows that you respect yourself. That you’re willing to stand up for your interests and express your thoughts and feelings. It also demonstrates that you’re aware of the rights of others and are willing to work on resolving conflicts. However, your ability to assertively communicate changes especially when you are intimidated by the position, tenure, and expertise of the people you are working with.


Communicating Assertively is not just what you say — your message — but also how you say it

that’s important. Assertive communication is direct and respectful. Being assertive gives you the

best chance of successfully delivering your message. If you communicate in a way that’s too passive or too aggressive, your message may get lost because people are too busy reacting to your delivery.


This is easier said than done that’s why in this webinar workshop, you will be able to hone and develop one of the most important skills in today’s new normal which is the assertiveness skill.



Webinar Objectives:



The specific objectives of this unique fun-filled learning experience are the following:

  • COMPLETELY UNDERSTAND the concept of Assertiveness
  • DETERMINE one’s tendencies when dealing with conflict situations.
  • DIFFERENTIATE assertiveness principles
  • DETERMINE body language cues that contribute to being assertive
  • UNDERSTAND how Filipinos communicate
  • HANDLE objections Assertively
  • HANDLE conflicts Assertively

Key Benefits from Attending this Webinar:


In this webinar your organization will be able to:

  • Practice assertiveness that leads to respect, dignity, and needs of people being met and ultimately higher performance.
  • Have conversations in the truth that will create an energize and high-performing workplace
  • Enable its people to communicate positively and increase their influencing power


In this webinar your participants will be able to:

  • BE more confident, positive and cooperative in their approach to others, and improve their ability to influence
  • INCREASE their confidence and self-esteem
  • MANAGE colleagues and friends effectively and empathetically
  • DEVELOP an assertive language, body language, and an assertive vocal image
  • LEARN to recognize your self-talk, challenge and change the internal dialogue
  • UNDERSTAND the basics of communication
  • ASSERTIVELY handle objections
  • ASSERTIVELY handle conflict

Webinar Outline:


Session 1: Assertiveness

  • What does it mean?
  • Why communication assertiveness in the New Normal?
  • How Assertive are you?
  • What Assertiveness IS and IS not
  • Principles of assertiveness


Session 2: Types of Assertiveness Behavior

  • Basic Assertion
  • Contextual Assertiveness
  • Empathic Assertiveness
  • Escalating Assertiveness
  • Repeated Assertiveness


Session 3: Identifying and Breaking Down Barriers to Assertiveness

  • Fear of Conflict
  • Culture
  • Negative Image
  •  Lack of Communication proficiency/Skill


Session 4: Communication Assertiveness Essentials

  • Dynamics of Communication
  • 6 C’s in Effective Communication
  • Objectives when communicating
  • 3 elements of Interpersonal Communication
  • Elements of Body Language


Session 5: Managing Conflict Situations, Communicating Assertively for Win-Win Outcomes and Handling Objections Effectively

  • How conflict starts and continues
  • How we behave with or without conflict
  • 6 levels of Mitigating Speech


Session 6: Framework that Works

  • To use when you want to propose an Idea
  • To use when you want to express your need
  • To use when you want to express how their behavior affects you

Claiming eCertificates


An eCertificate of Attendance will be awarded to participants who successfully completed the entire Virtual MasterClass.


Survey Online Questionnaire will be emailed after the e-Learning Event for participants to give feedback.


An eCertificate of Achievement will be emailed to the registered email address of the participants upon completion of the online Feedback Form.


Please ensure email address provided during registration is accurate or eCertificates may not be received.


Online Certificates will be available 3-5 days after the e-Learning Event.



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