How To Take On Greater Responsibility: Step-Up Skills for Non-Managers


How to Communicate with Diplomacy,

Tact and Credibility in Times of Chaos


Speaker: Howell V. Mabalot

Success Coach & Employee Engagement Expert

Sought-After Motivational & Inspirational Speaker 

Partner Speaker, ARIVA Speakers Bureau

Philippines


Tuesday, June 30, 2020

3:00 PM – 5:30 PM PHT

Tuesday, June 30, 2020

3:00 AM – 5:30 AM EDT

Tuesday, June 30, 2020

8:00 AM – 10:30 AM BST

Tuesday, June 30, 2020

5:00 PM – 7:30 PM AEST

Ticket Price

PHP 599 | USD 15

per Participant

PAYMENT METHOD

  • Paypal / Gcash / Paymaya
  • Credit Cards / Debit Cards 
  • Bank Transfer / Electronic Funds / Telegraphic Transfer
  • Direct Bank Deposit: Cash and Cheque 

Click here for the PAYMENT GUIDELINES

Webinar Description:


Chaos has the ability to impair our judgment, paralyze our analytical skills and overwhelm our emotions, which can gravely affect our communication and decision making skills and may result to greater catastrophe. Thus, the ability to use the most appropriate words and apply the right emotional tone in every business or personal conversation in times of crisis is one of the most important set of skills you need to dramatically improve your professional credibility and personal reputation in these trying times.


This webinar is designed to provide you with proven techniques to develop a special set of communication skills which will help you ensure clarity and effectiveness in giving and receiving thoughts, ideas, information and feelings in times of chaos to help you achieve personal and professional success.

Webinar Objectives:


The specific objectives of this unique fun-filled online learning experience are:

  • Understand the importance of tact and diplomacy in building your professional and personal credibility
  • Adjust your communication style with that of others during difficult times
  • Manage effective communication roadblocks brought about by crisis
  • Utilize the 6 Keys to Credible Communication
  • Create an action plan to build professional credibility with tact and diplomacy

Webinar Outline:


Session 1: Tact and Diplomacy: How People’s Perception of Your Professionalism and Competence Rests Largely on Your Communication Skills During Stressful Situations

  • P.E.R.S.O.N.A. : The 7 Essential Elements of Tact and Diplomacy
  • The 10-second technique to switching OFF raging emotions and turning ON respectful reasoning


Session 2: How Basic Assumptions Work: Techniques to Reading People and Communicating Appropriately With them in Chaotic Times

  • 4 Steps to Planning Your Communication
  • 3 Steps to Dealing with Objections


Session 3: Tact and Credibility in Action: How to Communicate with Different Personalities when distressed

  • 4 Types of Personality in Distress
  • Pitfalls of arguing blindly with a bull
  • Encouraging timid people to talk
  • Cautious conversations with implosive people


Session 4: Timing and Technique to Being Tactful

  • The 3 Zones of Connection
  • How to make opposition an ally
  • How to turn an enemy into a friend


Session 5: Six Keys to Credible Communication

  • Practice
  • Respond
  • Observe
  • Prepare
  • Express
  • Reach


Session 6: The 3 Steps to Creating an Action Plan

  • Release
  • Replace
  • Repeat

e-Certificates


Our Live Webinar Series for-a-Cause does not include an e-certificate since this is part of our Corporate Social Responsibility. As you know, we are offering these online learning sessions in full support of people who desire to continue learning despite the Community Lock-down.


LEARN AND SHARE


Moreover, the call of the moment is to give back and pay forward. While you gain access to all our Live Webinar Series for-a-Cause, may we ask for your support and plead to DONATE any amount to help families in distress. In exchange of your kind deed, we would be glad to provide you an e-certificate for the live webinar that you have attended.


Together, let us show our support to our fellow Filipinos who are in survival mode during this difficult time of the global health crisis.


ACT NOW, Let us Click and Donate


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