Accounts Retention / Recovery Management in the New Normal

All companies (private and public) would like to have their bounce back strategies in the Post Pandemic. More often, they zero-in on new customers and clients. However, a more realistic approach would be to first take a serious review on their existing accounts – customers and clients during these critical times. The reality is that “it is costlier to lose an existing account than to get a new one.” 

 

The non-negotiable today is the “relations management” so as not to lose or create an exodus of existing customers and clients. When familiarity and relevance becomes the priorities in the new normal, then refocusing on retention as well as winning back existing accounts (Accounts Recovery).

MasterClass 3.0


Accounts Retention / Recovery

Management in the New Normal:


Strategies and Initiatives to Avoid

Losing Customers / Clients Relations


Speaker: Prof. Ricky de Vera, MBA, CSP, CMP

Certified Strategic Business Facilitator – Japan/Singapore

Business Process Innovation Adviser/Consultant – ASEAN

Behavioral Psychology/EQ/Personality Facilitator – USA


Friday, July 10, 2020

PART 1: 10:00 AM – 12:30 PM PHT

PART 2: 3:00 PM – 5:30 PM PHT

Thursday, July 09, 2020

10:00 PM – 12:30 AM EDT

Friday, July 10, 2020

3:00 AM – 5:30 AM EDT

Friday, July 10, 2020

3:00 AM – 5:30 AM BST

8:00 AM – 10:30 AM BST

Friday, July 10, 2020

12:00 PM – 2:30 PM AEST

5:00 PM – 7:30 PM AEST


LEARNING INVESTMENT


Introductory Ticket Price: 5,998 + VAT / Participant

 

Reserve Your Spot NOW and SAVE Php. 3,000


(Pay on or before June 18, 2020)




Bayanihan Rate: ₱ 2,998 + VAT / Participant

 


LEARNING INVESTMENT INCLUDES:


Enjoy a “Fun-filled” e-Learning experience, complete with online session materials

and e-certificate of attendance after online course completion.


PAYMENT METHOD

  • Paypal / Gcash / Paymaya
  • Credit Cards / Debit Cards 
  • Bank Transfer / Electronic Funds / Telegraphic Transfer
  • Direct Bank Deposit: Cash and Cheque 

Click here for the PAYMENT GUIDELINES

Webinar Description:


This specialized webinar comprises two online sessions to provide better internalization and insights into the changes and modifications needed towards efficient and effective customer and clients relations. It also covers the practical yet vital recovery management strategies and initiatives to protect the business revenue – entering into the new normal landscape.  


The Accounts Recovery would consist of new ways of thinking and approaches towards winning back relations and creation of better engagements. Is focuses as well on how to improve and build important touchpoints in the servicing and managing of existing accounts. Segmentation of existing accounts into more manageable categories will also 

re-skills your operations teams.

Webinar Objectives:


The specific objectives of this unique fun-filled online learning experience are:

  • To be more effective into maintaining account revenue – instead of losing them.
  • To win back accounts that might have drifted away due to the Pandemic.
  • To bring back the productivity of your sales and service teams in accounts management.
  • To improve the productivity of the sales and service/operations teams.

Key Benefits from Attending this Webinar:


In this online learning session, your participants and your organization will be able to:

  • Develop the strategies towards account maintenance to protect business revenue
  • Improve the initiatives and actions towards proactive retention of accounts.
  • Develop and implement accounts recovery strategies to avoid losing revenue.
  • Re-tool and re-skill the sales and service teams towards new approaches in this post pandemic times.

Webinar Outline:



Part 1 (Friday, July 10, 2020 – 10:00 AM to 12 30 PM)


Session 1: Disruptive Landscape of Business Revenues Sourcing: Where? 

Session 2: Challenges of New Normal: Refocus to Retain and Maintain Accounts

Session 3: Challenges of New Normal: Refocus to Recovery Profitable Accounts

Session 4: Craft the Roadmap of Accounts Business Retention/Recovery in New Normal



Part 2 (Friday, July 10, 2020 – 3:00 PM to 5:30 PM)


Session 5: Enhance Accounts Engagements Touchpoints “Re-frame” Your Servicing

Session 6: Strategies and Initiatives for Effective Account Retention with On-line

Session 7: Strategies and Initiatives for Effective Account Recoveries with On-line

Session 8: Create More Meaningful Account Relations and Involvement in the New Normal Business Environment

Claiming eCertificates


An eCertificate of Attendance will be awarded to participants who successfully completed the entire Virtual MasterClass.


Survey Online Questionnaire will be emailed after the e-Learning Event for participants to give feedback.


An eCertificate of Achievement will be emailed to the registered email address of the participants upon completion of the online Feedback Form.


Please ensure email address provided during registration is accurate or eCertificates may not be received.


Online Certificates will be available 3-5 days after the e-Learning Event.



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